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AT&T Customer Service? No not really

Started by corourke · 10 months ago

Welcome to a tiny painful jaunt through the modern corporate credit rating easy system of NO! Hyperbole and general humor aside AT&T has some intelligent folks behind the scenes but with the exception of the sales people who aren’t management I haven’t dealt with th ... Continue reading »

11 comments

  • Wow. That's quite a tale. If I wasn't wrapped under a contract and if I didn't have an iPhone, I might show my support by stopping my business with AT&T.
  • About 9 years ago I had a similar experience with ATT. I moved from SoCal to Michigan to attend grad school. Before renewing my contract with ATT, I asked if service would be available in rural SW MI. I was told it would - and if not, I could get out of the contract.

    Sure enough, I arrive in SW MI and have no service. BUT, I couldn't get customer svc to understand my plight. Everytime I asked to speak with a supervisor or mgr, I was told no one was available.

    Finally, I canceled my account and told them I would NOT pay the early termination fee. "Ha!" I shouted. "I have you now. "

    I ignored the bills, and two months later I received a collection account notice on the $400. Trumped by the largest corp in the world. Resistance is futile. I payed the bill and vowed to never go back.

    It is the one thing keeping me from getting an iPhone.

    PS: I cancelled my worldnet.com svc too. Take that ATT - you've lost about $7000 because of your stooopidity and Steve Jobs is out a few hundred too.
  • That really sucks. I used to work at an ATT store in Spokane and it should have been no problem for the assistant manager to waive the deposit and get you folks on your way. I agree with Gary, I don't have an iPhone because it's only with ATT. They're a really badly managed company.
  • umm you used to work with att maybe you could help me!
    see i have a samsung sgh-a737 phone i just bought. i was going through looking at it and everything and got the security settting set.i then turned the phone off to let it continue to charge (because it was a new phone).I go to turn the phone back on and it gives me a message saying somthing to the effect of enter PUK(personal unblocking key)i thought that ment to enter my password.
    I did and it flashes a message incorrect code try again. so i do thinking im just entering the code wrong i continue little did i know it gives you ten trys if you do not succeed it destroys your SIM card. i called tech support and they tell me this im like whf and they tell me its 25 to 30 bucks for a new SIM card and a 10 dollar activation fee. do you think if i go to my local att store and complain saying im completely dissatisfied they will waive the fee.
    If you were the sales representative what would you do for me.
    and what do you fell i should do
    please help.
  • I have had similar experiences with AT&T store clerks as well. Because of that I try to do everything I can online. It sucks that these kind or people are allowed to work in customer service. Its a shame. I will never support at&t going foward.
  • your an idiot asking for all that shit because your ssn was at risk...did anything actually happened..... no... get over it you didnt pay your bill... i hate people like you that are just trying to get something free all the time.... and i do work for att.... get over it!! for your loss we gain another and if our customer service was that bad why are we the biggest wireless company, even before iphone....
  • Well since you took such a harsh tone I'll try and be as polite:
    First off it's "you're" not your.
    Next up, I did pay my bill (I just didn't get the credit promised to me for referring more customers to ATT). I would've been owed $20 after credits. I didn't want anything free either. I'd just wanted them to do what they'd promised, give me the referral bonus, and fix my credit (that your company screwed up). As for your attitude of "your loss", how well would ATT be doing if it didn't require 2 year contracts. The idea that businesses exist by making customers sign contracts is silly in this day and age. Besides for being the biggest didn't that occur AFTER 6 different wireless companies combined under one brand? Prior to that what's called ATT was actually the 4th largest in the US. Just for the record though biggest doesn't always equal best.
    As for the topic of my ssn being at risk, because nothing has happened yet means there is no reason to hold ATT accountable for the violation of its own corporate policy as well as in violation of federal law (maybe they can get immunity for that too). By that logic if someone stole my car but brought it back then they shouldn't go to jail?
    I will verify that you're an ATT employee. Most likely an offended CSR in Alpharetta Georgia I'm guessing. Sorry your job sucks Diana. I would suggest that you not take such a disrespectful tone when posting to the site of someone involved in litigation against your employer while using the corporate network (i.e. Don't act like a twit "on behalf of your company" while doing so from work, that tends to appear as if your company implicitly takes your angry rude position).
    Have a great day Diana :D
  • that was beautiful; - I loved your "polite" intelligent come back
  • I have had at&t for four months and so far the four months ive had them have been hell. I have spent close to 1,000 dollars for using their service. My finace and I went and got the family plan together. Our plan started the day we got it which was on the 14th of june. So when july came around we expected the bill to be on the same day as the day we had the phones activated.
    So oneday my fiance was checking the balance and it said DUE IMMEDIATLEY. It was only the fifth so i called to see what was going on. Come to find out it was due the third!!!! But i had not recieved anything in the mail at all from them. No one had ever told me that that was the due date and i had nothing saying it was either. So how was i soposed to know? The bill was around 320 dollars they said it would be higher becauseof the activation fees ect. We had also used alot of data which raised it higher. So we changed it to where i had unlimited data on my phone. So August comes around and we get our bill that is 350$. They had not added the unlimited data to my phone and it charged me about 150$ for data usage. I went down to the at&t store and discussed all of this with them. They ended up being able to take off my data usage charges. That day i also changed it so that my fiance would have unlimited data on his phone too. So we have the full package now unlimited data (internet), 1200min, and unlimited text. So i was releived to know that the highest our bill would be for Sepetember was around 150! not to mention when i have to pay that much for the bill im broke for the next two weeks till i get paid again. So here we are to September and I recieve the bill and open it to see that we owe 290 dollars!!!!! once again i am frustrated and thinking how could this happen again. So i look and they charged my fiance for his data usage!!But we have unlimited. I made sure that when i went there everything was fixed so we wouldnt have a high bill. So my fiance looked at the bill and they are charging us from the 3d of august to the 14th of august for the internet usage. When i put the unlimited on there the 3d i expected it to work that day. The did not tell me otherwise so i told my fiance to use it up!!! So I am tired of this I do not have this kind of money to be spending on a phone and i want to get out of the contract. But i cannot afford the bill and the fee to get out of the service. at&t was not what i expected and once im out im never going back!!!!! If anyone has had these experiences let me know!!!
    ~starving nursing student
  • Just had my wonderful (HA) experience with an eagent - contract or no I think they are in breach and i intend to test it legally!!
  • Wooooooow! I was just gonna apply for a job with this company...and am very sorry to hear of their lack of integrity. But anyway, you go! on your posting this very informative stuff because the average consumer takes too much sitting down and most times due to the lack of knowing our rights! God bless you...I truly pray you will find restitution in this matter.

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